Frequently Asked Questions – Digital Maps
Customer Support
Have a question or need assistance?
We aim to answer most questions on this FAQ page. If you prefer personal contact or can’t find what you’re looking for, feel free to reach out via email or phone, or leave us a message through our contact page.
Payment
Digital map orders can be paid using common online payment methods such as iDEAL, PayPal, credit card, or bank transfer (invoice).
Custom-made digital maps may be invoiced after delivery. An invoice is sent once the files have been delivered.
Delivery of Digital Maps
Digital maps are delivered electronically.
Prepaid orders: Files are sent automatically after payment.
Invoice-based orders: Files are sent manually within 24 hours on business days.
Credit card payments may require additional verification time. If needed, files can be sent manually upon request.
Delivery is typically via email or a secure download link (e.g. WeTransfer).
Delivery Time
Delivery times depend on the payment method:
Prepaid digital maps: Immediate or automatic delivery.
Invoice-based digital maps: Delivery within a few hours on business days. No delivery during weekends.
File Formats & Usage
Our digital maps are provided in professional formats suitable for screen use, presentations, web applications, and digital design workflows.
Depending on the product, files may be raster-based (e.g. JPEG, PNG, TIFF) or vector-based (e.g. EPS, AI, PDF).
If you have specific technical requirements, feel free to contact us before ordering.
Returns & Cancellations
Digital products cannot be returned once delivered, as files are supplied electronically.
An exception applies if:
The delivered files contain errors, or
The files do not match the agreed specifications.
In such cases, please contact us so we can provide an appropriate solution.
Custom-made digital maps are created specifically to order and are delivered after approval. These cannot be cancelled once production has started.
Contact
Didn’t find your answer here? No problem.
You can always contact us directly — our contact details are available on the contact page.